If you accept these terms & conditions, you are enrolling in the Publisher Network Defined terms referred to throughout this Agreement appear in the. Clicknet FAQs. More ways you can save with [email protected] Call us on or email [email protected] for more details or check out our. Speed Download up to 17Mbps Upload up to Mpbs. Unlimited usage. Unlimited use of BT Wifi Hotspots month contract. Line rental INCLUDED.
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Register for a click Energy account. Set a new password. I already have broadband how do I switch? All you need to do is choose a package and sign up. We’ll contact your current provider to arrange the transfer for you. Can I switch to ClickNet from a cable provider? Yes, conrract can, but you’ll need to contact them to cancel any services that you no longer require.
We strongly advise taking one of the routers we supply, unless you’re an experienced Internet user.
When you sign up to ClickNet broadband you can choose to take a wireless router. If you’d rather use your own, make sure you check it is compatible as many providers lock routers to their network so you may not be able to use it.
You may want to search for the model name if you don’t have details to hand. If you answered Yes to both questions, it’s likely that your router is compatible with our service.
If you answered No, we’d advise you to take our router to be on the safe side. Should you find that your router isn’t compatible once your broadband service is up and running, call us on Should I cancel my current broadband service? If you currently have broadband – you’ll need an active service to switch to ClickNet. If you cancel your broadband account with your current provider your move will be delayed.
If you currently have conyract – you can keep your cable service connected and use this until your broadband service is activated. Once we’ve confirmed your congract has been switched to us, check that your old provider has cancelled your service. This should stop any unnecessary payments being made. How fast will my broadband be? You’ll get the fastest speed that your telephone line can reliably support.
Select the service you’re interested in and click ‘start your clicknef to get a speed estimate. Speeds are available as cohtract. Your clicknwt will be presented as a range of conhract in megabits per second Mbps. The actual speed you get will usually be within these values and may vary depending on line conditions. If you find that your speed is much slower than the lowest estimated value you should call us on and we’ll work with you to get the best possible speed for your line.
I use the Internet for more than just web browsing and email. What speeds can I expect? Check our Broadband download speeds article.
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All packages can be ordered with a wireless router, or you can use your own. We strongly advise taking one of our routers, clicknrt you’re an experienced Internet user. Some routers from other providers may be locked to prevent them from working with other services. Can I connect more than one computer? Yes, if you have a router that supports this. Our wireless routers allow multiple connections using wireless and up to four computers via Ethernet.
What broadband packages are available in my area? To find out, go to our homepage and click ‘Check Availability’ on the product you’re interested in. We’ll ask you to enter your telephone number and postcode to start off with. When you do this we can then tell you:.
What is ClickNet Fibre? It’s our fibre optic broadband service, offering superfast download speeds of up to 76Mbps. The actual speed you’ll get depends on the package you choose, the quality of your phone line and your home wiring.
How does it work? What does it mean for me? Much faster speeds, making it more suitable for sharing Internet access in your household. Unlike standard broadband, the distance from your local telephone exchange doesn’t determine the speed you can get. With fibre optic broadband, the distance from your nearest green street cabinet and the quality of the line between the cabinet and your property determine your speed.
Will speeds go up and down? Yes, fibre broadband uses the same technology Dynamic Line Management as standard broadband to give ckicknet the best possible service. You’ll probably see your speed vary over the first 10 days, as the broadband system runs tests to find the best speed for your service. Contrach can contraft your speeds to go up and down.
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You may even get disconnected a few times. Don’t worry, this doesn’t mean there’s a problem, so please bear with it.
Who can get it? Our fibre broadband service is available to anyone in a fibre-enabled area. If you’re a new customer, choose the product you’re interested in and select ‘start your order’ and we’ll let you know if it’s available. Go to our www. There are some reasons why you may not be able to get ClickNet Fibre, even though you live in a fibre optic broadband enabled area.
If your line is too far from your nearest green cabinet to support a stable fibre optic broadband service. What does it cost? For information on pricing go to ClickNet page on our website and choose the product you’re interested in.
How much does activation cost? How long does it take to set up? If you’re new to broadband your service should be up and running after working days. If you’re transferring your service from another provider there’s a 10 working day minimum period and you’ll be able to choose a set up date if you clcknet. We’ll email you as soon as possible to confirm the date your service will start.
Once you’ve been notified your service is live, setting up your router takes just a few minutes depending on your set up. On the go live day your broadband and telephone won’t work for a short while; this is whilst the engineer is connecting your service at the green cabinet.
What happens on the go live day? An engineer may carry out work at the telephone exchange and green cabinet. Once you’ve been informed your service is ready you’ll just need to plug your new fibre router into either the supplied microfilter or directly into your master socket with one of the included yellow Ethernet cables. The setup guide will explain which lcicknet these two options is applicable to you.
Can I use my own extension cable s? Bear in mind however that this will almost certainly reduce your overall broadband speeds. If you have a master socket with a double socket especially for broadband you can plug your extension into that cljcknet you won’t need to use a microfilter at all in this case.
If you have a master socket with only one socket which is clicknft with phone and broadband, you’ll need to use a microfilter and plug your extension into that.
Never filter at both ends of your extension lead! Best broadband speeds are always obtained by plugging your router directly into your master socket.
Will I need a contfact router? A wireless fibre router is available with all fibre packages. We’ll make sure it arrives before or on your go live day. If you’d rather use your own, make sure you check it is compatible. We’re sorry contarct thinking of leaving us. If there’s anything wrong with your service, please give us a ring clicnket We might be able to make things better for you.
Before you make up your mind, we just wanted to give you a quick reminder of what you might be missing out on if you leave. Special clickent Our prices are always affordable, but we often have special offers too. If you’d like to speak with us about what we could offer, please call us on to find out about our latest broadband offers.
A choice of packages If you feel like your broadband package isn’t working out for you anymore, check our other options. There might be something you prefer clifknet sound clickne. And remember, changing your package with us is much less hassle than moving everything to a new provider. It won’t cost extra if you stay If you’re in a broadband clicknnet with us, bear in mind that you might need to pay to cancel contrac service.
So, you might want to check what you’ll need to pay before you decide to move your broadband. To find out more about cancelling your broadband account, take a look at our ClickNet broadband cancellation policy. What speed can I get? For example, we might say you could get ’16 to 18Mbps’. This is an estimate of your ‘line speed’ or ‘sync speed’ and the actual speed you get should fall somewhere within this range.
It’s what your broadband clickner router is contrac of if everything’s working at its best.