AVAYA IP Office Soft Console. Quick Reference Guide. Answer a Call. ♢ Press ENTER or click the Answer icon on the toolbar. ♢ If you are already on another call. Installing Avaya IP Office™ Platform SoftConsole. Page 2. EN-S Issue 08e (27 October ). IP Office™ Platform Comments on this. receptionist softconsole. Operator Console. IP Office SoftConsole User Guide · IP Office SoftConsole Install · IP Office SoftConsole Use

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Please provide additional details. To validate your profile, use the https: SoftConsole provides enterprise receptionists and operators with call information and call actions to simplify call handling and instant messaging.

Latest Release Notes There offic no results available right now. Your Company Administrator is reviewing your request in order to approve your login.

Videos and Tips on using the Avaya Support Website can be found here. In a hosted environment, WebSocket communication provides security. This link should take you directly to the selected product training page once you have provided your Avaya Learning login credentials.

If this feature is used, the PC requires a sound card and speakers. Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets. Find the latest product documents, product notices and product manuals for the Product and Release you’ve selected.


Avaya recommends using phones that support Auto Answer. Sound and media files can be associated with calls. Search within a Product Document Type Enter.

Avaya Support – Products – IP Office SoftConsole

SoftConsole can be minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received. We are set up for collaborating with you with screen sharing and Web Talk.

Your support registration has been received and is in the approval process. You are now leaving Avaya Support and entering the Avaya Learning website. If you do not have access to this Sold To, contact your Company Administrator.

IP Office SoftConsole

It also provides login options for back-up operator PCs. You will receive a confirmation email upon approval. Users can use instant messaging features provided by Avaya one-X Portal, if available. Enclose exact words or ovfice in double quotes.

The more exact the phrases are to the actual title or string of text in a document, the better the results. Technical Solution Search Enter. Download Search Describe the download: Please sign in now or Register using the Register Now! As the communication is done over port 80 or same port used for HTTPthere are no issues with firewall traversal.


Make a hardware warranty claim is only available offkce Avaya SSO users who are logged in and have Sold To’s associated to their login. Would you like to chat with one of our Support Agents?

This functionality is only available to customers and partners who are logged in. However, you may also access any Avaya Learning page by doing the following: Community Support Forum DevConnect.

Avaya IP Office SoftConsole | Efficient Communication Solutions, Inc.

If you do not have access to a Sold To, contact your Company Administrator. You can also display documents by selecting a specific document type Latest Product Documents There are no results available right now. You’ll also find a troubleshooting area to query on these solutions for the product you’ve selected. Select Avaya Learning Navigator 3.

To validate this, use the https: Technical Solutions There are no results available right now. SoftConsole supports the following features: IP Office SoftConsole users can simultaneously view caller information, directory information for point-and-click routingheld calls and company-wide phone status.